Family owned business. No loud music. No lingering odors. I'm sensitive to scents and noise, so this is great for me. I can't handle noisy salons, reeking of hair dye or straightening chemicals. Due to moving and then covid, I hadn't received a decent cut in nearly a year and a half. I let the stylist, who happened to be the owner, give me advice rather than telling her what I wanted, and her advice was exactly what I wanted. She did a great job with my curls.